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General terms and conditions
Online Trust
Our company is a member of Confianza Online (non-profit association), registered in the National Register of Associations Group 1, Section 1, national number 594400, CIF G85804011, Carrera de San Jerónimo, 18, 4º 1, 28014 Madrid (Spain). For further information: www.confianzaonline.es. These General Conditions are governed by Spanish law. Likewise, in compliance with the provisions of the Alternative Dispute Resolution Act, we inform consumers that, as a member entity and under the terms of the Code of Ethics, users may turn to Confianza Online for the alternative resolution of any disputes (https://www.confianzaonline.es/como-reclamar/formulario-de-reclamaciones/). If they refer to electronic transactions with consumers, or about data protection when they are related to this area, the claims will be resolved by the Mediation Committee of Confianza Online, accredited for the alternative resolution of consumer disputes. If the complaints are about digital advertising, or data protection related to this area, they will be submitted to the Advertising Jury of AUTOCONTROL.
Además te recordamos We also remind you that you can access the European Union's Online Dispute Resolution Platform by following this link: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show
Price lists
In relation to Value Added Tax, as a general rule, the tax rate of 21% will be applied for the territory of the European Union where this tax is applicable.
Methods of payment
All purchases can be paid with:
- Deposit/Transfer.
Make a transfer for the value of the purchase on behalf of www.happers.com to the account that we put at your disposal. The account number will be provided automatically at the time you place the order. In the transfer you must indicate the order number; in 24/48h after confirmation of receipt of the transfer by our bank will activate your order. It is not necessary to send us a receipt, we will send you an e-mail confirming receipt of payment or you can check it online in your customer account.
- Paypal.
PayPal is the global network of risk-free electronic payments that operates in more than 103 countries and regions. With PayPal you can shop online safely and securely without sharing your financial information with any merchant.
The first time you pay with PayPal, you will be automatically registered for a PayPal account (free of charge). In order to complete the purchase, you will need to enter your credit or debit card details. Your card details will be securely stored within your PayPal account, and you will be able to use your account on Happers.co.uk and other merchant websites that accept PayPal.
- Credit Card.
You can conveniently pay with your VISA, Mastercard or Eurocard through the Banco Sabadell payment gateway. We will not have access to the information you provide about your card. Only secured cards are accepted, that is, you will be asked to identify yourself as the legitimate cardholder. Each bank has its own way of identifying the user. Find out more about card securization (3D Secure and Verified by Visa system) on your bank's website or at your local branch.
Once you have placed your order in our store, the program will direct you to the website of the well-known and secure payment gateway firm where you will enter your card details.Important: At the end of the process, our payment gateway page will return you to our store where you will complete the order process.
Our payment gateway uses SSL technology to protect your information. In addition, when you send a payment through this gateway, the recipient does not receive sensitive financial data such as your credit card or bank account number. This way, you don't have to worry about paying people you don't know.
Credit card fraud is a crime and www.happers.com will take legal action against anyone who makes a fraudulent transaction in our store.
Shipping methods and delivery times
Orders will be shipped directly from www.happers.com through its logistics operators.
The calculation of the shipping costs is done dynamically depending on the products you have in your shopping cart.
In the event that there is no one responsible for the reception of the package at the indicated delivery address, a notice will be left with a phone number that you should call to confirm at what time they can deliver the goods. The shipping agency will store your package in their warehouse for approximately 10/12 days before returning it to our facilities.
If you do not receive your purchase within the time indicated in our shipping and returns section, you should contact the Customer Service Department at www.happers.com. You can write to orders@happers.com or in our contact form for this purpose. From the moment we receive your notification we will take the necessary steps to find out why you have not received it in the agreed time.
Invoicing
If customers request an invoice, they will receive it electronically and if they need it, it can also be sent in paper by post.
Warranty
All products offered on the website have the legal guarantee of conformity of 4 years in accordance with the conditions set out in the Royal Legislative Decree 1/2007 of 16 November, which approves the revised text of the General Law for the Protection of Consumers and Users and other complementary laws.
Distribuyen Ecommerce Group, SL customers benefit from the guarantee given on the items.
Defects or damage due to improper use or handling of the material or wear and tear caused by normal use thereof, are not included in this warranty.
In case the product is defective www.happers.com will proceed to repair, replace or reduce the price of the product according to the need of each case and free of charge
The decrease in the functionality of the articles, due to the limitations of their conception, are also excluded from the coverage of this warranty.
In case of defective product, the seller must proceed, as appropriate, to the repair, replacement, price reduction or termination of the contract, steps that will be free of charge for the consumer and user.
The seller is liable for any lack of conformity that becomes apparent within 3 years of delivery. Although we extend this period to 4 years.
The consumer and user must inform the seller of the lack of conformity within two months of becoming aware of the lack of conformity.
Consult the specialized advice of our Customer Service via the contact form.
The contractual warranty offered is that set out in the Royal Legislative Decree 1/2007 of 16 November, approving the revised text of the General Law for the Protection of Consumers and Users. www.happers.com respond to the lack of conformity that are manifested within four years of delivery, provided that the customer has informed www.happers.com of such lack of conformity within 30 days after he became aware of it. In case of defective product, the seller will proceed, as appropriate, to repair, replacement, price reduction or termination of the contract. All this without prejudice to the powers of www.happers.com to verify the veracity of the defects, their origin and the time of their appearance.
In any case, for the proper exercise of the warranty, the Customer must contact www.happers.com, via email: orders@happers.com within a maximum period of 30 days from the discovery of the defect, and must report the nature of the problem, the time and conditions of its occurrence. Likewise, the Customer is entitled to the sanitation of the good following the rules of Article 118 and following of the Consolidated Text of the General Law for the Defense of Consumers and Users.
What the warranty covers.
This warranty covers any defect both in the material and in the manual manufacture, including seams and zippers.
What it does not cover.
This warranty does not cover damage caused by pets, stains, humidity, abnormal use of the product or tears in parts where there are no seams. Any type of discoloration, neither by permanent exposure to the sun, nor by the use of detergents or chemical substances, will not be covered by this warranty. The padding, either polystyrene bead or foam, is not covered by the warranty. Since it is a part of the puff that naturally loses volume or firmness over time and / or use. We offer spare parts so that your Happers product, whatever it is, always looks like the first day.
How do I report a defect?
Through our contact form: http://www.happers.com/en/contact.html
General data protection
You can consult our privacy policy in the "Privacy Policy" section for this purpose.
Legislation and jurisdiction (Spain only)
These general conditions will be interpreted in accordance with the current legislation in Spain on the subject, which will be applied subsidiarily in everything that has not been foreseen in the same. (Basically Law 34/2002 of July 11, 2002 on information services and electronic commerce).
Modifications
Distribuyen Ecommerce Group, SL reserves the right to modify at any time the SERVICES provided through the website www.happers.com, introducing or eliminating certain services or content to help provide better service.