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Frequently Asked Questions

How can I buy a puff?

It is very simple. You just have to access our online store www.happers.com, take a look at the puff you are interested in, choose the size and quantity you want and click on the shopping cart button.

Our online store will direct you to another page. If you are a customer you will only have to enter your email address and password. If you are not, you will have to fill in a series of sections with your personal data.

Then you will see another screen where you can choose the shipping method. After choosing it you will have to click the button “finalize purchase”. The last step is to make the payment.

How many shipping methods can I choose?

Free shipping, which will take between five and ten days to arrive at your home.

You can see the details on the shipping and returns page.

How many payment methods are there?

In our online store there are 3 payment methods:

  1. Credit or debit card.
  2. Bank transfer. If you choose this payment method you will receive an email with the account number where to make the transfer.
  3. Pay Pal.

Once you have chosen the payment method, emember to accept the terms and conditions of use.

Does the price include shipping costs?

All shipping costs are free for supported countries.

In case we have to make the item you have chosen, the order will be delivered within 10 to 15 working days.

If you have already made a purchase, you do not need to register again. You only need to enter your e-mail address and password.

You will need to register if it is the first time you place an order.

How long does delivery take?

Each product indicates the delivery time, to which must be added the delivery time between 72 and 96 working hours.

Do I have to register to buy a puff?

If you have already made a purchase, you do not need to register again. You only need to enter your email address and password.

You will need to register if it is the first time you place an order.

Can I buy puffs if I have a furniture store?

If you are a professional decorator or you have a furniture store, please contact us through the contact form at the bottom of the home page and we will send you a personalized proposal.

Where can I place my puff?

Puffs or bean bags are trendy furniture and suitable for any room. You can find puffs for the following spaces:

  • Puff for living room
  • Puff for main room
  • Puff for children's room
  • Puff for terrace and garden
  • Puff for garden
  • Puff for swimming pool
  • Puff for gymnasiums
  • Puff for clinic waiting rooms
  • Puff for company waiting rooms
  • Puff for hotel receptions
  • Puff for recreational areas in hotels (swimming pools and terraces)
  • Puff for chill out
  • Puff for beach clubs

Who is the puff for?

Puffs and pear puffs are designed for the whole family. These pieces of furniture are made in all sizes for both children and adults.

How are puffs made?

Puffs and pear puffs are handcrafted by expert hands in textile manufacturing. All puffs are hand-sewn with double stitching. The leathers of the puffs are synthetic and all the prints are resinated. The upholstery used is stain resistant. All puffs are cut using a template and sewn by hand with special machines. These machines are equipped with a thick thread finished in wax. The puff is filled with high recovery expanded fireproof polystyrene beads. These beads are in charge of shaping the puff.

What do I do if my puff loses consistency?

With use, it is possible that the high recovery expanded fireproof polystyrene beads lose some consistency. In this case, we have bags of 70 liters for you to refill your puff or pear puff. You only have to access our online store and place your order.

What sizes of puff can I find?

The puff sizes that you can find in our online store are:

  • Pear pouf adult size, size XL. Its measures are: 80 centimeters wide, 80 centimeters long and 130 centimeters high.
  • Pear pouf adult size, size XXL, 180 centimeters wide and 120 centimeters high.

Can I find other puff sizes?

Of course you can. You can find, in addition to the standard sizes we have just told you, the following ones:

  • Puff chair: 75 centimeters wide, 100 centimeters deep and 85 centimeters high.
  • Puff relax: 80 centimeters in diameter and 70 centimeters high.
  • Puff armchair: 90 centimeters high, 75 centimeters wide and 70 centimeters deep.
  • Puff sofa 1 seat: 80 centimeters high, 70 centimeters wide and 75 centimeters deep.
  • Puff sofa 2 seats: 80 centimeters high by 140 wide and 75 deep.
  • Puff longue armchair: 75 centimeters wide, 100 centimeters deep and 85 centimeters high.
  • Puff junior armchair: 70 centimeters wide by 95 centimeters long.
  • Puff divan: 180 centimeters long, 60 centimeters wide and 45 centimeters high.
  • Puff convertible into bed: 62 centimeters high, 75 wide and 82 deep in its closed version and 130 high, 75 wide and 205 deep in its open version.
  • Puff dado: 43 centimeters wide by 43 centimeters high.
  • Puff sofa junior wings: 30 centimeters wide by 50 centimeters high.
  • Puff ball: 60 centimeters high, 60 centimeters wide and 60 centimeters deep.
  • Puff ball: 60 centimeters in diameter.
  • Puff sofa heart: 85 centimeters wide by 85 centimeters high.
  • Puff XXL The big puff: 180 centimeters wide by 120 centimeters high.

What materials are used in the manufacture of puffs?

Most puffs are made with:

  • 80 percent PVC
  • 18% polyester
  • 2% polyurethane

How do I clean the puffs?

Cleaning a puff is very simple. Just use a damp cloth with soap, a cotton swab with cleansing milk or a clay stone. What you have to be careful is not to rub the fabric with too much force or with abrasive sponges. It is also not advisable to use glass cleaner, alcohol or chlorine solvents.

Where are the puffs manufactured?

All puffs are manufactured in Spainand more specifically in the town of Alcoy, Alicante, an area of great textile tradition and where it is easy to find great professionals of the confection.

What models of puffs can I find?

We have a wide variety of puffs. Here we list them for you:

  • Children's Puff
  • Round puffe
  • Puff stool
  • Armchair puff
  • Relax pouf
  • Puff armchair
  • Puff sofa 1 seater
  • Puff sofa 2 seater
  • Armchair puff longue
  • Puff junior armchair
  • Puff divan
  • Puff convertible into bed
  • Puff for swimming pool
  • Sports Puffs
  • Puff soccer ball
  • Puff boxing glove
  • Puff dice
  • Puff sofa wings junior
  • Puff leatherette ball
  • Puff sofa heart
  • Puff XXL the big puff

What models of pear puff I can find?

As for pear poufs, these are the ones you will find in our online store:

  • Smooth pear pouf leatherette puffe
  • Outdoor pear puffe outdoor
  • Pear pouf full equip
  • Multicolor pear pouf
  • 3D breathable pear-shaped pouf
  • Pear-shaped scarf Route 66
  • Pear pouf London
  • Puff of pear printed butterflies
  • Pear pouf slippers
  • Pear Puff wood
  • Pear Puff buttons
  • Pear Puff XL blue
  • Pear pouf bicolor
  • Pear pouf Luxe braided
  • Puff pear XL Cowboy brown

Can I buy personalized puffs?

Of course you can. Just fill out the contact form and get in touch with us. We will make you a personalized proposal and we will also send you a customized quote.

What guarantees do I have when I buy a puff?

Transport guarantee: All our shipments are covered by an insurance of 100% of the value of the goods.

If your order has suffered damage caused by transport, you will have to tell us immediately and if possible to the carrier.

If you have any other questions do not hesitate to send us an email to orders@happers.com or through our contact form.

Distribuyen Ecommerce Group, SL customers benefit from the guarantee given on the articles.

Defects or damage due to improper use or handling of the material or wear caused by normal use thereof, are not included in this warranty.

In case the product is defective www.happers.com will proceed to repair, replace or reduce the price of the product according to the need of each case and free of charge.

www.happers.com will take charge of the lack of conformity that are manifested in a period of two years from the delivery. The consumer and user must inform www.happers.com of the lack of conformity within two months of becoming aware of it.

The loss of functionality of the articles, due to the limitations of their design, are also excluded from the coverage of this warranty.

Consult the specialized advice of our Customer Service via our contact form.

What do I do if I have a complaint?

In www.happers.com we work continuously for you, improving our service systems, speeding up the delivery and allowing you to enjoy our textile articles. Therefore, please do not hesitate to send us your complaint in case of any eventuality through the contact form or write to the address orders@happers.com.

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